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10 Amazing Benefits Of Leading Your Pilates Business with Purpose

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Excerpt from Pilates Hour #127 “Finding New Clients Online” with BizHack Founder Dan Grech

If you believe in what you do, and you are selling someone on becoming a member of what you do, such as buying a 10-pack of classes or scheduling their next session with you, you can learn to look at this as you giving them a gift to stay in touch and helping them stay on track to reach their goals.

Telling Your Business Story

This is what I believe in, this is why my company exists, and this is my deeply personal reason for doing it! My personal story of how movement and movement science connect for me is…

This is telling your business story. The goal is to do this in a systematic way across all of your marketing. This is the underlying melody behind all of the notes in your marketing symphony.

Sustainability in The Pilates Industry

Customer communications are the most powerful form of marketing. What you say before and after a session is your most powerful form of marketing and it’s where so many Pilates instructors fall short. I’ve never met a Pilates professional who isn’t doing the work for the right reasons.  

If you don’t have your marketing and your business practices tightened up, you can’t do your work in a sustainable way.  The way you can shine your light more brightly is to be efficient and effective in your marketing so that more people get touched by your greatness!  Without efficiency, you are at risk of burnout.  This is one of my concerns about working with Pilates professionals. 

These are stars who burn brightly and then fade unless they have a unique sustaining patron.  But you don’t need a patron to make a profitable Pilates business.  There are a lot of successful Pilates businesses out there, and they all share something really important to give to the world.  

People don’t buy what you do, they buy why you do it.

Simon Sinek

10 Benefits of Leading With Purpose

1. Gives meaning to the work you do 

2. Makes you more money: Visionary companies have beaten their competitors by a 16:1 margin on the stock market (from Jim Collins’s “Good to Great”)

3. Attracts your ideal customer.  When you talk about your authentic self and why you do what you do, it becomes like a magnet for your perfect customer.  

4. Differentiates you from the competition.  The competition is not just for other Pilates studios.  It’s also all the other exercise and movement-based methodologies that are out there competing for people’s time and attention.  

5. Attracts new employees.  If you are good about talking about your ‘what’ and ‘why’ you do what you do, it becomes much easier to recruit and retain talent.  This is probably one of the biggest things holding back small businesses today.

6. Motivates your existing employees

7. Guides employee behavior, making them more competent, committed, and contributing.  When your employees are upselling, cross-selling, or doing the necessary work of running a business, they are doing it in a way that isn’t ‘slimy’ but is actually coming from a great place! 

You must believe in what you do, and the goal is to sell someone on becoming a member of what you do. Maybe this is buying a 10-pack of classes, or scheduling their next session with you. You can learn to look at this as giving them a gift to stay in touch and make sure they stay on track to reach their goals.

It’s just like that Joseph Pilates quote, Feel the difference after 1 session, see the difference after 10 sessions, and change your life after 100 sessions.  

8. Sets clear guard rails on what your company does and doesn’t do.

9. Creates the foundation for the public image of a company

10. Increases your impact on the world.

We should all be hungry to touch more lives, and this is what effective marketing will enable you to do.

This is Not a Channel-Driven Approach

This system is not how to use Tik-Tok or any other social media channel to build your business.

Don’t fall into channel-based tactics and strategies.  You will overwhelm yourself.  Everyone should be on Instagram, it is the natural place and home for a Pilates professional.  However, just mastering Instagram will take you the rest of your life.  It is constantly changing. 

You are not an Instagram expert, you are a business owner and entrepreneur.  So you need to understand how Instagram fits into the bigger picture, but don’t get confused about channels, versus strategy. 

When we focus on the bigger picture, we can apply these skills across all of our marketing.  

  To learn more about our new course “How To Find Customers Online” Click here.

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How To Maximize Neuroplastic Processes: Keep Your Clients Focused!

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Watch #PilatesHour Episode 120 “Neuro-Concepts And Pilates” with Brent Anderson and special guest Kate Strozak MSc Applied Neuroscience, LMT, NCPT. New to Neuro-Concepts? Check out the blog “Fascinating Neuro-Concepts You Need To Know As A Pilates Instructor”.

BA:  As Pilates teachers, how do we make what we do in one or two hours a week potentially influence a positive neuroplastic change? We know that one or two hours a week may not be enough to influence this. What else needs to happen, and what needs to be influenced in that one or two hours a week? 

KS:  Giving people good appropriate challenges is really important for this process.  Also, I try to stimulate them in multiple ways.  The use of imagery is incredibly impactful and profound for people to help them embody these new experiences. Imagery helps them build different relationships between a movement and their perception of that movement or their relationship to that movement.

Many of these things are built into the Polestar curriculum actually!  Utilizing imagery, utilizing tactile cueing in order to tie in sensory nerves and proprioception thus integrating the brain on another level.

Kate Strozak

Now more than ever I talk to my clients about their sleep habits. I remind them it’s out of the scope of my practice, and that I am not a professional sleep consultant. I encourage them if they feel like their sleep could be better quality than it is right now to reach out to a sleep professional and get some help in that arena. It’s when we are in our deep states of sleep that a lot of these neuroplastic changes occur in our brain.  

Being “Chatty” With Clients

Another important thing is mindfulness. Prior to studying neuroscience, I was inclined to be chit chatty and casual with my clients. In part, thanks to Alexander Bohlander and my experience with him in his meditation workshop at the Polestar experience I dove deep into studying mindfulness and meditation. It’s fascinating the effects of these on the brain and profound in terms of stress reduction and sleep quality.  If you are doing something that supports the quality of your sleep you are, therefore, hopefully then supporting the process of neuroplasticity.  So it’s a very long-winded answer to say there is a lot!

BA: That is excellent Kate!  I just learned this year from an Andrew Huberman podcast about the idea of neuroplasticity occurring typically when we’re sleeping.  We challenge the body and challenge the nervous system during the day, challenging ourselves to learn.  I’ve been using this with the students at the university as well. Especially the ones who are struggling with retaining information or integrating and synthesizing information.  It’s so interesting that it’s the sleep that is going to allow you to synthesize this information.  This leads into the “interleaved” learning where we’re stressing you a little bit to recall information to make it challenging and difficult.  At first, you can’t remember what it is, but when you go back and look at it again after the stress of trying to remember it (and a good night’s sleep), it is amazing the amount of synthesis that happens on the following day or two of processing that information.  

Creating Demand And “Struggle”

The same thing is true with movement of course and some of the things you mentioned.  If I could get my client to remember what we did last week, “do you remember where your body was when we had that really good experience? “Can you show that to me again?”, and maybe they fail, that’s ok.  They are trying to figure it out and recall it, but that’s the internal feedback and the mindfulness that we’re talking about that allows information to be synthesized.  They need this demand and the struggle of the recall. And don’t just give it to them and show them, let them struggle with it, we don’t want to make it so easy.  We want them to understand that struggle is good, that failure is good, and that these are learning processes that will help them in the long run. If we don’t challenge them with that struggle we don’t challenge the nervous system to change.  

KS: Absolutely, there is no incentive to change if you are not being challenged or having that moment where you have those slight releases of cortisol and adrenaline. Your palms start sweating and we have to have those moments, it’s part of the human experience.  

I don’t know about all of you but I was very prone to just having casual conversations with my clients. When the client has done footwork a million times with me, which in and of itself presents another problem, but if I’m talking with them about something, I’m taking them out of their experience and out of their body, so I limit that.  I’m not cold or stoic and not available to them but I really get them to focus on what they’re doing and to really be present and attentive to their movement. 

If I’m talking with them about what they are doing this weekend, they start thinking about it and they are not aware of what their body is doing at the present moment in time. 

Kate Strozak

BA: I really appreciate you saying that.  Our friend Polestar Educator Juan Nieto calls it “being the butler”, and I call it “gum holding”. The point is that we get into a chatty, chummy kind of relationship with them and were really not challenging the nervous system. We become a “paid friend” in that situation.  If they are doing the same thing they always do with you, you are not challenging any improvement or any change other than maybe being a listening ear.  Even worse when we bring our own problems to our clients.  

Supporting Neuroplastic Processes

In group classes when there is flow and purpose, there is more internal reflection going on and feedback that is more likely to create change than in a chatty one-on-one session.  We can create incredible challenges and demands on the nervous system when we’re working with a group of ten people.  If we’re not having that same intensity with our clients one-on-one they are not going to have the same neuroplastic challenges.  

KS: And if you’re not supporting these neuroplastic processes then what are you doing? The neuroplastic process is just a really fancy way of saying that you’re helping to create a repatterning, working on movement efficiency, or working on a tissue adaptation.  If you’re not really supporting those processes you’re not really supporting the longevity of the Pilates work you are doing with them.  So maybe Brent, you, and I are suggesting to everyone that our challenge to you is to try to support more quiet and focus in your pilates sessions.  If your client` is really keen on talking and carrying on a conversation, you might not be challenging them enough!  There is a time and place for all of it as you know!  

BA:  Let’s see how chatty they are when it’s time for jackknife…time for hip circles!

KS: Yes! Can you juggle while doing feet in straps?  

Watch #PilatesHour Episode 120 “Neuro-Concepts And Pilates” with Brent Anderson and special guest Kate Strozak.

A Yoga State of Mind

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Christi Idavoy has dedicated her life to movement.  As a young dancer and philosophy student at NYU she found an instant affinity with the science and practice of yoga.  The Himalayan Institute of Yoga Science and Philosophy in NYC was Christi’s second home as she studied the traditions of Swami Rama from 1999 – 2001.  On a voyage to share her passion for yoga as a healing art she moved to Costa Rica where she taught yoga and furthered her studies as a graduate student at the United Nations University for Peace.  In 2005 she stumbled into a Pilates studio in San Jose, CR where she started her career as a Pilates instructor. 

Today Christi has lectured and taught yoga and Pilates in many Latin American countries thanks to her role at Polestar Pilates Education.  When she met Polestar founder, Brent Anderson in 2009, she knew she had found the organization that would allow her to bring together her passion for international relations and development with her career as a movement practitioner.  With her extensive experience as a Polestar Senior Educator, Ambassador, and Examiner Christi is a truly a “teacher’s teacher”.

What if yoga were a mindset, a state of being, a way of identifying with ourselves?  What if we could bring this yogic identification into all of our activities, classes, and relationships? 

In celebration of International Yoga Day, we will have a look at what yoga is, how we can benefit from it and bring into our everyday lives. 

There is a universal order to which all things belong.  When we contemplate the natural rhythms of day and night, the way a seed becomes a tree, the rise and fall of our breath and heartbeat, we can see that there are patterns that repeat themselves, which are not dependent on our knowledge or understanding of them.  If we reflect on human development and the processes of the natural world we will find again and again a series of innate, unconscious living patterns that our lives depend on and yet, they do not depend on our cognition.  The observation of living organisms is what gives rise to many ancient schools of thought, including classical Hinduism. 

Just as these universal patterns inhabit and animate us, so are we able to witness and observe them with the right stimulation, guidance, and focus of the mind…this is where the yogic state of mind comes into play.

We often think of yoga as a series of movements and breathing exercises and while physical movement and breath is a part of the yogic system, yoga is actually a philosophical school of thought that addresses all aspects of life.  There are six schools of classical Hindu philosophy that originate in India, one of which is yoga.  The Indian sage Patanjali systemized yoga circa 200 BCE in the Yoga Sutras. 

Although references to yoga already existed in older Hindu scriptures, it is believed that the ancient texts were very varied and too complex for the general public.  It is also believed that Patanjali authored the Yoga Sutras by compiling the already existing teachings into a simpler and more concise format.  The Yoga Sutras are the most commonly referenced yoga text, making Patanjali the father of yoga in the eyes of many.  A sutra is a literary aphorism, or a small amount of text that contains a universal truth.  The word sutra literally means thread or string.  The Yoga Sutras are a series of brief statements weaving together universal truths, namely truths that are self-evident.  

Patanjali’s Yoga Sutra 1.2, defined yoga as the cessation of the fluctuations, or whirlings, of the mind.  We see here that the central focus of yoga is not the body or the breath, but rather the mind.  What is really interesting is that yoga is a verb. When we look at the etymology or origin of the word yoga, we find that the word yoga comes from the root ‘yuj’ meaning to yoke; to unite or bring together.  

It is something that we do.  So the question becomes, what is it exactly that we are bringing together?   

The human mind has the ability to travel in time.  We can spend countless hours reminiscing on the past or dreaming of what the unknown future has to bring.  Although it may not feel like it at times, our will determines where our mind goes.  We can choose to travel down the endless corridors of the imagination and we can also choose to think about how we feel in any given moment.  What we are yoking together in yoga is our mind with the present moment. 

The body and the breath are tools or vehicles that allow us to practice and embody presence.  Presence is the state of existing, fully immersed, in mind, body, and breath, in a present moment.  Realizing that you are not separate from your experience, but rather you are the essence of an experience. 

You are the agent of all that occurs because without you there would be no occurrence.  In order to simplify this concept let’s recall a moment when we experienced great bliss, happiness and joy.  So much so that it felt as if time and the world around us ceased to exist.  All we experienced and can remember to this day is that enormous sensation of joy that ran through our entire being, to the extent that the mind became fully immersed in that particular moment.  This absolute consumption of mind and body in the present moment is a yogic state of mind.  Sometimes it occurs during confusion or exhaustion. 

For example, have you ever been in a movement class where you are so focused on what you are feeling that your mind just doesn’t have the opportunity to jump out of that particular moment?  Or that when it does you are able to notice the wandering mind and bring it back to the moment when cued by the teacher?  Here you are moving in and out of a yogic state of mind.  

In order to ‘cease the fluctuations of the mind’ or practice yoga, you do not need to do any physical exercises.  Yoga as a mindset is achieved through the same non-judgmental observation our ancestors engaged in.  The accepting and curious mindset is the one that arrived at the axioms that form the foundations of the modern world we enjoy today.  Perhaps our greatest power lies in our ability to observe and listen.  To guide our mind into our body and feel how we expand as we take a slower, deeper breath.  To guide our minds, without judgement or the need to classify sensations and perceptions as good or bad, right and wrong, but rather simply accept what is, opens us up to endless possibilities.  When the movement of the mind is centered on anything occurring in the now moment we feel can feel presence.       

As movement teachers and practitioners we have endless opportunities to bring ourselves and others into presence. 

How one acquires this skill takes time and is quite simple.  Notice your body and breathe.  Acknowledge how you feel. Do this over and over again until it becomes a habit.  When you are in a Pilates class, notice where your mind is, are you wondering if you are ‘doing it right’ and if so, pause and shift your attention into noticing what you feel, what you are doing, and how you are breathing.  Keep asking your mind to notice, acknowledge and accept what is, for here is where every now moment is occurring.  

You can find Christi on Social Media @christiidavoy

Community Highlight: Polestar Mentor Valentine Hilaire

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In your own words describe “the Spirit of Polestar”:

VH: A benevolent environment. It helps you to understand that the most important thing is not only about what you do but how you feel. It has guided me to connect with myself.

What three words come to mind when you think of Polestar Pilates:

Observation

Freedom

Serenity

What do you love about teaching Pilates?

VH: I love Pilates mostly because the practice isn’t about the person adapting to Pilates, but Pilates adapting to the person. Polestar Pilates gives you a sense of observation which helps you to understand each person individually. I did my training in Paris with Alexander Bohlander, Birgit Scheffe and Yaelle Penkhoss. They all helped me train my eye.

What are your current Inspirations?  

VH: I love to explore movement. As a dancer I learned how to move with music, now I love to move with my own rhythm, to find fluidity and connection between exercises, and to create a harmony that makes sense with how I feel in the moment.

Why Pilates?  How did you find the practice?

VH: I began Pilates when I was in a professional dance school. I was 14 and it helped me to find both mental and physical balance. Since my first Pilates class, I felt that something had changed not only in my body but also in my way of visualizing my body.

Why Polestar Pilates? 

VH: My Pilates teacher told me it was surely the best Pilates training. I came to the Pilates studio, took a class, and knew it was where I wanted to be.

What do you hope to convey in your teaching?

VH: That everything is possible! I remember one of my clients who came to me because he had pain everywhere; low back pain, hip pain, and shoulder pain. At the time he told me “I thought I couldn’t do this anymore” speaking of a specific movement. Today he can, and he’s free of pain. I hope to convey that there’s always a way to feel better.

Do you have a favorite Quote? 

Life isn’t about waiting for the storm to pass, it’s about learning to dance in the rain.

Vivian Greene

To me this means to remember that the most important thing isn’t what happens to us, but what we do with it.

What is your favorite apparatus or favorite way to move?

VH: Of course I love each apparatus, but If I had to take only one apparatus on a desert island it would be the reformer because of its fluidity and its ability to adapt to all our needs.

Valentine is a Mentor for Polestar Pilates France – You can find Valentine on Social Media @valentinehilaire

Polestar Graduate Highlight: Lorna Jarrett MS, LPTA, AIB/VR-CON, NCPT

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What is your movement mantra?

LJ: Your purpose is fulfilled as it is lived in your best body.

How did you first hear about Pilates?

LJ: As a personal trainer and dancer, Pilates was part of my personal workout and training repertoire at the gym. I enjoyed how it connected to traditional dance choreography and I valued its ability to challenge my expert movers and support my special population clients.

Why Polestar Pilates?

LJ: I am a Polestar Graduate (Rehab track) and NCPT. I chose Polestar Pilates because for me there was no other option. I researched many certifications. Polestar certification discussed the founder Brent Anderson along with his background. The focus of the certification coincided with physical therapy practices and evidence-based research. This is what interested me. I am a Physical Therapist Assistant with a corporate business background and wherever my career took me I needed my education and practice to be sound.

What is your Teaching Philosophy?

LJ: I specialize in those with neurological disorders and the special population i,e, Myotonic Dystrophy, MS, Stroke, Parkinson’s, spondylolisthesis. Most of my clientele have chronic conditions. During our sessions, we focus on movement potential. This approach allows my client to redirect and discover that they can still have joy in movement no matter the diagnosis. This practice creates an opportunity for me to instill hope on an ongoing basis.

How has Pilates impacted your life?

LJ: Pilates as a tool has allowed me to serve a cross-section of the population with varied needs and abilities. Its principles have provided a level of discipline and organization to my own movement. It has provided a common theme to which I have built lasting relationships. It’s an industry that is rooted in tradition but remains progressive, contemporary, and relevant.

What is your favorite apparatus?

LJ: My favorite apparatus for the last two years is the Core Align. It allows me to challenge every client and support the principles in a standing position. I am excited to complete Core Align for Rehabilitation at POT Rehab Summit 2020.

What is your favorite thing about your Job?

LJ: What I love most about coming into the studio, is creating an environment of peace and tranquility so that clients can have a pain free, enjoyable yet challenging mindful movement experience. An atmosphere, where every sense is impacted, to evoke mental, emotional, and physical change. In creating this environment, I myself get to experience it over and over again. I value being able to help people improve their abilities. Movement ability is taken for granted and this work reminds me of what a blessing it is to move.

What is Unique about your studio?

LJ: I co-founded Whole Pilates studio with two physical therapists. It is unique in that we offer an integrated and holistic approach to our studio. Utilizing music and essential oils assist with focusing the senses. We partner with a Doctor of Naturopath, who provides complementary alternative therapies in our studio space i.e. infrared sauna, vibration plate, IMRS table. Therefore, our clients can receive nutritional counseling along with complementary alternative therapies with their Pilates training. Our staff is certified in Pre and postnatal Pilates, so we value meeting the needs of every season. We value education and our offerings based on an integrative and holistic approach are real and very important to us.

What do you find intriguing?

LJ: The concept of the mind and thoughts determining gene expression. The fact that the brain can rewire and change the physical state of the body.

What are you reading?

LJ: I am reading about Decision making in healthcare leadership as I am completing my Doctor of Health Science with an emphasis in leadership and organizational development from AT Still University, Osteopathic Medicine/College of Health Studies. I am an entrepreneur and have developed a non-profit and wellness business. I realize that effective leadership is at the foundation of any cultural change or initiative. So, one day I decided instead of writing another proposal that instead, I would become the decision-maker.

Also, I am reading “The Bridge Across Forever: A true love story” which is a book about experiencing your soul mate.

What are you excited to learn about?

LJ: As a rehab practitioner, I have completed CEUS for stroke therapy, certification as a Stroke Recovery specialist, Pilates for MS and other neurological conditions, Vestibular Rehabilitation and Concussion Management Certification/ American Institute of Balance 

What is something Unique about yourself?

LJ: I love chocolate! I have jumped 15,000 feet with a parachute, Arizona mountains make me feel like I am coming home, I am my happiest when I am dancing, I believe a new thought precedes any new experience.

Read more from Lorna on the Polestar Blog:

Patient & Client Safety: On The Blog

Patient and Client Safety

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Written by Polestar Pilates Rehab Practitioner Lorna Jarrett MS, LPTA, AIB/VR-CON, NCPT

Do you have an incident reporting system in your studio?

How safe are your instructors when taking in new clients alone? We can glean insight from patient safety interventions practiced in hospitals and ambulatory settings. One solution is an online universal portal, which can be used for incident reports of misses and near misses. It also captures recommendations for improvements. An online example is the Agency for Healthcare Research and Quality (AHRQ.gov).

Thinking about safety, how safe are grippy socks when working with a client with gait dysfunction? Just as ill-fitted socks in the hospital can be hazardous, I have found them to be hazardous, as the feet can slide within the socks preventing solid footing. I switched one client to socks with toes to avoid her feet sliding within the socks. These are the types of discussions that could be shared across a national platform.

These days our practitioner roles reach beyond minimum exercise planning and include meeting the extensive needs of the client.

Every year when we renew our liability insurance, we’re reminded of this truth. From the beginning, the administrative intake should focus on assuring that clients receive the care they need and prioritize identifying those who are not receiving proper care. Staff meetings and managing the practice population are priorities. An objective of meetings is to create an opportunity for team input and build a culture of buy-in and involvement to address the evolving needs of the clients (Wachter & Gupta, 2018). One of those evolving needs is patient/client safety.

A studio practitioner may view this information as only for an inpatient or outpatient medical setting. However, client safety should be a concern for our studios just as patient safety is a concern for hospitals or outpatient settings. If our outcomes were publicized as hospitals were, what kind of changes would we be willing to make? I will discuss solutions suitable for large organizations, however, the information can be tailored for any size organization, as the stakes for safety are equally as high.

Key steps would include: making a commitment to performance improvement, reviewing root cause analysis of misses or near misses to direct improvement, presenting analysis to the team or board to execute the plan, selecting appropriate tools suitable for the organization, generating an in-house marketing plan to support the initiative, naming leaders and stakeholders, establishing training curriculum and materials, determining an ongoing training schedule, and empowering safety coaches to mentor and foster changes in staff, patients, and the community (Brilli, McClead, Crandall, Stoverock, Berry, Wheeler & Davis, 2013).

The leaders of the safety system would include those who are empowered and educated to provide oversight and input into the areas of quality control, risk, compliance, and IT. A vigilant, emboldened team is needed to implement a safety system and any cultural change (Wachter & Gupta, 2018). One such method to embolden a team can be seen in establishing medication safety champions to model and point out positive and negative safety practices within the organization. (Brilli, McClead, Crandall, Stoverock, Berry, Wheeler & Davis, 2013; Wachter & Gupta, 2018). 

Safety Tips for the Pilates Studio

1.    View the facility from curb to front door and assure that there are no safety obstacles. Initiate the conversation with your patient/client regarding their home safety and community ambulation when necessary. Have resources for referral, such as a certified NAHB Aging in Place Specialist who can review their home and make recommendations for ADA compliance.

2.    Our Pilates programming should support and promote dynamic functionality outside of our space.

3.    Establish an incident reporting method within your studio without punitive repercussions. Our studios can learn from large medical organizations who have found that anonymity, along with recommendations for improvements, encourages reporting. The data collected is discussed regularly and provides a learning opportunity for all.

4.    Create a team culture of open communication. This takes mature leadership, and while it is not developed easily, it must be an organizational objective.

5.    Do a curb to front door observation, and then check from front door to each piece of equipment. Remove items on the floor that are not adhered to the ground i.e. half foam rollers, rugs, etc.

6.    With the flu, coronavirus, or airborne infections or viruses, utilize hand sanitary measures and ventilate the studio with fresh air once a day.

7.    Establish a safety program within your studio. Latest research can be shared with clients/patients to educate them and empower them to play a role in their own safety.

8.    Create a Fall Risk Screen for your studio:

  • Do you use any assistive device to ambulate?
  • Do you need any physical assistance with standing or walking (ie, walker, cane)?
  • Do you have periods of forgetfulness or don’t know where you are at times?
  • Have you had a fall in the past 6 months?

Whichever patient safety approach is taken or whatever risk mitigation is at the forefront, the ultimate objective is to be an organization of high reliability (Chassin & Loed, 2013). 

On the Blog: The Importance of Intake Forms

References

Brilli, R. J., McClead, Jr., R. E., Crandall, W. V., Stoverock, L., Berry, J. C., Wheeler, T. A., & Davis, J. T. (2013, December). A comprehensive patient safety program can significantly reduce preventable harm, associated costs, and hospital mortality.The Journal of Pediatrics, 163(6), 1638-1645.

Chassin, M. R. & Loeb, J. M. (2013). High Reliability Health Care: Getting there from here. The Milbank Quarterly, 91(3), 459-490.

Wachter, R. M., & Gupta, K. (2018). Understanding Patient Safety. [3rd Edition]. McGraw Hill: New York, NY.Surveys on Patient Safety (n.d.). retrieved from https://www.ahrq.gov/topics/surveys-patient-safety-culture.html